Welcome to our FAQ page! We’ve compiled answers to the most common questions about our summer styles, shipping, returns, and more. If you don’t find what you’re looking for, our sunny customer service team is always happy to help at [email protected].
About Our Products
What types of products does Swimwear Shore offer?
We specialize in effortless summer style with our curated collections of:
- Swimwear (our specialty!)
- Summer dresses
- Jumpsuits
- Lingerie
- Sleepwear
What makes Swimwear Shore products special?
Our pieces are designed for sunny adventures and effortless confidence. We focus on:
- Seamless designs that move with you
- Quality fabrics that withstand summer fun
- Styles that transition from beach to brunch
- Inclusive sizing options
Do you offer plus sizes or petite options?
We’re committed to inclusive summer style! Size availability varies by collection – please check individual product pages for specific sizing information.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you track orders, save favorites, and check out faster!
I forgot my password – how can I reset it?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password.
Shipping & Delivery
Where do you ship?
We deliver summer confidence worldwide! (Excluding some remote areas in Asia). Whether you’re in Colorado or the Caribbean, we’ve got you covered.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95 flat rate)
- Carriers: DHL or FedEx
- Processing: 1-2 business days
- Transit: 10-15 business days
- Best for time-sensitive orders
- Free Shipping (orders $50+)
- Carrier: EMS
- Processing: 1-2 business days
- Transit: 15-25 business days
- Great for budget-conscious shoppers
How can I track my order?
You’ll receive a tracking number via email when your order ships. Click the tracking link to follow your summer styles on their journey to you!
I need my swimsuit for a vacation – when should I order?
Pro Tip: Order at least 3 weeks before your departure date and select standard shipping for the best chance of arrival before your trip. For last-minute needs, check out our Summer Essentials collection which tends to ship fastest!
Returns & Exchanges
What’s your return policy?
We want you to love your Swimwear Shore pieces! You can return items within 15 days of delivery for a refund or exchange. Items must be unworn, with tags attached, and in original condition.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item is defective. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Can I exchange an item for a different size or color?
Absolutely! Just note it on your return form. If the new item is more expensive, you’ll pay the difference. If it’s less expensive, we’ll refund the difference.
Still Have Questions?
Our customer service team is here to help make your Swimwear Shore experience as refreshing as a dip in the ocean! Email us at [email protected].
Ready to find your perfect summer look? Start shopping now!